Customer support service tailored to give you complete peace of mind.

In today’s data-critical environment, where your data centre is a crucial component in your operational success, there’s simply no upside to downtime. So our solution-led, SLA-driven 24x7x365 customer support services has been designed to be fast, flexible, responsive and tailored to your needs to give you complete peace of mind.

Our Customer Support Services include:

24 hour a day, 365 days a year on-call availability.

Tickets logged through our managed and free 0800 telephone number.

Automated e-mail response within minutes of initial call.

Technical teams on constant stand-by for fast, efficient and effective response.

Customers’ secure support web portal available in ‘Dashboard,’ offering comprehensive customisable reporting.

E-mail includes indicative time for engineering visit in line with Service Level Agreement.

Find out more about our 24x7x365 on-call customer support service

Call one of the team on:

+44 (0)800 6891318

Or send us an email:

Email us